Returns & Exchanges

If you are not satisfied with your purchase, you can refund or exchange within 10 days of receiving your order by contacting us at hello@numbersandletters.com.au

Numbers and Letters reserves the right to refuse the return of items where they do not meet the following criteria.

  1. All Items must be unworn, and not tarnished, damaged or altered.
  2. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
  3. The product must also be in the original packaging with tags.
  4. A proof of purchase receipt is required.
  5. Numbers and Letters must be notified within 10 days of receiving your purchase.
  6. All returns and exchanges must be approved via email prior to sending the product.

Please NOTE: Sale items cannot be returned, exchanged or credited.

EXCHANGES

If you wish to exchange a product, please indicate in your email the reason for and the alternative product you require. We will then assess your return and reply with whether stock is available.

To return your product, you should mail to:

Numbers and Letters

RETURNS

11 Stacey Street, Norwood, SA, 5067, Australia.

We will assess the product on return and advise the next steps. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your product we will automatically ship your preferred exchange item, providing the item meets the returns and exchanges criteria above.

REFUNDS

If your product is not appropriate or faulty (whilst we endeavour to ensure all our products are dispatched in 100% saleable condition) please email us at hello@numbersandletters.com.au with your concern. We will respond to you with the appropriate action.

To return your product, you should mail to:

Numbers and Letters
RETURNS
11 Stacey Street, Norwood, SA, 5067, Australia.

Once we have inspected your return, we will then notify you that we have received it, and advise is a refund is approved.  If you receive a refund, the cost of return shipping is non refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Continue shopping
Your Order

You have no items in your cart